Exchange Policy

EXCHANGE POLICY

We proudly stand behind the quality of our products and we want you to be thrilled with them too! If you are not pleased with your purchase, you can exchange unworn/unwashed items for store credit/exchange within 7 days of receiving it. Must meet the requirements below:

    • ITEMS SHOULD BE FREE OF MARKS, MAKEUP, PERFUMES, DEODORANT, CIGARETTE SMOKE, AND ANIMAL HAIR. Items that fail to meet these requirements will not be returned and will be sent back to the customer.
    • Please email loveleighcouture@gmail.com BEFORE shipping your item(s). We will refuse any packages sent without prior contact. Once item(s) is/are received, your store credit will be processed within 2-3 business days.
    • Items must be postmarked within 7 days of delivery to the customer. If an item is sent back after 7 days, it will not be accepted.
    • Buyer is responsible for all shipping costs on exchanges.
    • All original tags must be attached. Please DO NOT attempt to return merchandise if it does not meet the above criteria. It will be returned to you at your cost without notice.
    • Swim plastic lining MUST be on swim bottoms to be eligible for store credit/exchange. We will not accept any bottoms that are sent back with out it.
    • If a coupon or discount is used for a purchase, rewards points/discount will not be returned to you in the event of an exchange.
    • Love Leigh Couture is not responsible for lost or stolen packages. Please contact your local post office with questions regarding shipment tracking.
    • We strongly recommend keeping your tracking number for packages that are being returned to us. We are not responsible for lost packages. 
    • If an item is damaged upon arrival, please let us know within 5 days. Items cannot be washed or worn when claimed as damaged. After 5 days, Love Leigh Couture can no longer be responsible. Love Leigh Couture will cover the cost of USPS First Class return shipping in the event of a wrong item or a damaged item being received.
    • ALL JEWELRY (EARRINGS, NECKLACES, ETC) ARE FINAL SALE
    • ALL SALE/FLASH SALE/LAST CHANCE ITEMS ARE FINAL SALE. NO EXCEPTIONS.
    • SHOE RETURNS: Shoes must be returned in their original shoe box and placed inside an additional protective shipping box. Damage to the shoe box will make the shoes ineligible for a return and will be marked "return to sender". Shipping costs will not be refunded.

*Please note that colors may vary slightly due to monitor settings. Please note that pattern/pattern placement may also vary slightly.* 

FREE SHIPPING

Orders are shipped within 1-2 business days after placing the order, and generally take 2-4 business days to arrive. All packages are shipped through USPS from Provo, UT.